Singapore Pools offers its customers a comprehensive selection of legal gambling options, from lottery games like Toto and 4D, sports betting, horse racing and online gambling – designed to be enjoyable while simultaneously supporting responsible gambling practices. Since 1968, Singapore Pools has played an instrumental part in Singapore government efforts against illegal gambling activity.
Singapore Pools posted its highest ever turnover for bets placed last financial year – $12.2 billion to be exact – making them one of the world’s leading lottery operators and major gambling industry player. A wholly owned subsidiary of Tote Board (a statutory board under Ministry of Finance), Singapore Pools provides legal lottery gambling throughout Singapore and worldwide.
Singapore Pools’ lineup of products has expanded over time to meet the changing needs of its growing customer base. Their most acclaimed offering remains the 6-out-of-49 Toto lottery game introduced in 1968; 4D lottery was then introduced and draws prize amounts each Wednesday, Saturday, and Sunday; then sports betting came along in 1999 followed by motorsport in 2008 and finally horse racing for complete gaming experiences for their customers.
Singapore Pools has long championed responsible gambling practices. Employees are trained to recognize and address problems, while the company regularly conducts educational outreach programmes and supports various charitable efforts and community initiatives. Furthermore, Singapore Pools donates over $2 billion each year in taxes and duties to the government as well as over $5 million annually as charitable donations.
As COVID-19 caused an unprecedented surge in data demand, Yeo’s team needed a way to scale up without impacting service levels. Their solution: Oracle Cloud Observability and Management which automates monitoring, increases visibility and reduces troubleshooting time by half – so Singapore Pools could resolve issues within minutes rather than hours while continuously optimising resources in real time.
Yeo’s team utilized digital transformation strategies to ensure its staff felt secure and safe at work, through forums for staff to discuss ideas that could be integrated into their ongoing strategy. By doing so, new initiatives that benefited Singapore as a whole could be developed more efficiently.
Yeo is confident that with these measures in place, Singapore Pools will continue its growth and provide its customers with a superior betting experience. He notes that its future success depends on adopting cutting-edge technologies and keeping pace with shifting times – Oracle Cloud being an enabler in that transition process from legacy organisation to digitally enabled enterprise.