Singapore Pools Embraces Change Management and COVID-19

Singapore Pools’ inaugural online philanthropic initiative allows Singaporeans to plant a flower to help their community for the first time ever, offering members of the public an easy way to do good in their community. Anyone can sign up on either their website or interactive community screens at selected branches and scan a QR code of their desired charity before planting a virtual flower as an expression of support. In collaboration with Community Chest, this partnership creates an ongoing platform that empowers citizens to give back.

Singapore Pools is a state-owned gambling operator in Singapore. Led by CEO Yeo Teck Guan, its digital transformation strategy is shifting the organisation away from being a legacy business to becoming agile and digitally empowered company. I met up with Yeo to discuss change management, COVID-19 regulations and the challenges involved with shifting cultures.

As Singapore Pools’ data expanded, they recognized they required enhanced monitoring and management tools to maintain a stable betting experience and minimize outages during peak demand periods. They decided to switch over to Oracle Cloud Observability and Management (OCI), providing greater visibility as well as actionable insights. With OCI they can now resolve issues much more quickly compared to previous efforts requiring hours.

The new solution has drastically enhanced performance while mitigating risks across the system. Furthermore, it provides a single dashboard which gives an overview of performance, availability, load analysis as well as bottleneck identification within application stack and alerts the team in case any problems arise.

Singapore Pools has seen considerable reduction in downtime and increased stability through using this tool, while simultaneously decreasing manual effort required to manage their system.

Additionally, this has allowed them to offer more products and services to its customers, generating additional revenue and expanding its operations. There remain some challenges for them to face in order to continue growing their business. One of the major shortcomings in Singapore is the absence of an all-encompassing gambling law. A blanket ban would drive gambling underground and fund criminal triads or illegal bookkeepers; monitoring activity and ensuring compliance would also become much harder. Government initiatives like Digital SG 2025 aim to address this problem head on by encouraging more people to participate in legal games while protecting vulnerable players from exploitation – however, in order for this plan to succeed it requires cooperation among all stakeholders involved. However, the benefits will be far-reaching and will extend well beyond just gambling – not only benefiting the industry itself but also wider society as a whole. Furthermore, it will give young people greater opportunities to acquire skills needed in an ever-evolving global environment and will ultimately make our planet safer for all of us.